Frequently Asked Questions

Everything you need to know about your Route One gear and orders.

What is the standard shipping time for domestic orders?

All domestic orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days to arrive at your doorstep.

How do I return an item that doesn't fit?

We offer a 30-day return policy. Simply ensure the product is in its original condition with tags attached and use our online portal to generate a return shipping label.

Do you offer international shipping?

Yes, Route One ships worldwide. International delivery times vary by location but generally take between 7-14 business days depending on customs processing.

Are your sports products covered by a warranty?

All our performance gear and equipment come with a 1-year manufacturer warranty against defects in materials and workmanship.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.

How can I track my order status?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.