Returns & Exchanges

At Route One, we want you to be fully satisfied with your gear; if your purchase isn't quite right, you can return or exchange any unused items within 30 days of delivery.

1

Initiate Your Return

Log into our online returns portal using your order number and email address to select the items you wish to send back.

2

Package Your Gear

Place the items in their original packaging with all tags attached, ensuring the equipment or apparel is securely protected for transit.

3

Print and Attach Label

Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your return package.

4

Drop Off and Track

Hand your package to the designated courier service and keep your tracking receipt until your refund or exchange has been processed.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing